Please contact us prior to ordering items online if required for express delivery to check stock availability & to receive a delivery estimate.

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Purchase Contract:
This web site is operated by Jonathan Harris Studio Glass Ltd ("we", "us" or "our"). All purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order. If you order goods after we have published the changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date when these Terms and Conditions were most recently updated.
 
We will confirm acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the email address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner of the web message and the email. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.

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Prices:
All prices are in UK Pounds and are inclusive of VAT where applicable, at the current rate. The price of the goods will be as quoted on the web site at the time you confirm your order (usually by clicking the "checkout" button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.
 
The price of the goods does not include a charge for delivery.

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Availability:
Although we endeavour to hold stock of some of the items advertised for sale on our site this cannot be guaranteed so that by acknowledging receipt of your order we are not creating a binding contract to supply what you have ordered but which we do not have in stock. The content of the site is managed and therefore any products that are out of stock should be highlighted.
 
In the event of unavailability for whatever reason, we will advise you of our position when we receive your order and we will await your subsequent instructions.

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Delivery:
Orders for items in stock will normally be dispatched within 72 hours. Wherever possible. Items made to order can take several weels to produce & please ask about current delivery schedules before ordering. Normal postal lead times are: UK destinations 2-3 days, Europe 3-5 days, all other areas worldwide 5-10 days, but please allow up to twenty-one days for delivery. We will always do our best to inform you about any delay.

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Returns and exchanges:
We believe you will be delighted with your purchases but there may be occasions when you feel it necessary to return an item. You have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

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Warranty and Liability:
Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights.
 
In addition that outlined above we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.
 
Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

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Our Cookie Policy:

When it comes to cookies, our main policy is transparency.

Cookies are small pieces of data which are stored for you on your computer by your web browser. They're used to improve your online experience by almost every website, including this one – which is one of the reasons we think it's important that you understand how cookies work, what they're for, and when they're being used. We want to make sure you're comfortable using them – so you can get the most out of jhstudioglass.com.com.

We'll run through the basics about cookies on this page – and if you'd like to know more, you'll find further detail in our Cookie FAQ.

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What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device used to access the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise the device you are using. At first direct, we use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and carry out other essential security checks. See the section How cookies make our website safer and easier to use for more examples. Some of the functions that cookies perform can also be achieved using alternatives to cookies. This policy refers to 'cookies' throughout, however it may refer to these alternative mechanisms where appropriate.

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What has changed, and how does this affect me?

We have always used cookies to create the most secure and effective website for our customers. As part of a change in legislation, all websites are now required to provide additional information on what cookies are, how they are used and what benefits they bring.

These changes will not affect the way in which you currently use our website. In addition, we are working on further changes that will soon allow you to amend your preferences for certain cookies on our website.

You may also find from time to time that the third parties we work with and link to via jhstudioglass.com have their own cookie policy and may ask you to set your cookie preferences with them.

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Do cookies mean I could get cold calls or junk mail?

We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our site of things we think you might be interested in.

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Do cookies compromise my security when I'm logged on to Internet Banking?

The cookies we use are completely safe and secure. In fact, many of them are used purely to provide important security features such as protecting your data.

How cookies make our website safer and easier to use

We use cookies for a variety of reasons, such as to safeguard your privacy when browsing the site.

Cookies can also allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in.

Finally, we use 'analytics' cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don't like and how we can improve things for you.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies.

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How you can manage your cookies

The browsers of most computers, smartphones and other web–enabled devices are typically set up to accept cookies. If you wish to change your cookie preferences for this website or any other websites, you can do so using your browser settings. Your browser's 'help' function will show you how to do this.

However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it could affect how our website works.